HRM 3430 Lecture Notes - Lecture 14: Absenteeism, Outsourcing, Customer Retention
23 Apr 2017
School
Department
Course
Professor
Document Summary
Objectives: measure progress, pinpoint weaknesses, discover and address gaps. Many people dislike the hr department and see it as a cost that adds no value. Hr department treated as an operational unit and is subject to questions about its contribution to organizational performance. Hr (cid:373)a(cid:374)agers (cid:373)ust (cid:862)add (cid:448)alue(cid:863) show contribution and value of hr activities in the numbers and language of business, to decrease hr"s (cid:448)ul(cid:374)era(cid:271)ility to destru(cid:272)ti(cid:448)e proposals. Some hr managers resist measuring their work because outcomes such as employee attitudes or managerial productivity are impossible to calibrate meaningfully. Measurement is fueled by: business improvement efforts, positioning hr as a strategic partner, the need for objective indicators of success. Us legislation that affects canadian companies operating in the us. Under the legislation, disclosure requirements include: executive compensation, pension plans, whistleblower protection. These requirements bring about pressure for measuring hr. The 5c model of hrm impact: compliance:
