HRM 3440 Lecture Notes - Lecture 25: Change Management, Continual Improvement Process
23 May 2018
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HRM 3440 Lecture 25 Notes – Continuous Improvement versus Reengineering and Managing
Change
Introduction
Continuous Improvement versus Reengineering
• Continuous improvement projects do not require a lot of changes or retraining of
people; thus, they have a high degree of success.
• Typically, because continuous improvements involve minor improvements, these
projects also have relatively modest benefits.
• On the other hand, reengineering involves fundamental changes in how the
organization conducts business and completes tasks.
• The factors associated with successful reengineering are similar to those of any
development effort, including top management support, clearly defined corporate goals
and systems development objectives, and careful management of change.
• Major reengineering projects tend to have a high degree of risk but also a high potential
for major business benefits.
Managing Change
• The ability to manage change is critical to the success of systems development.
• New systems inevitably cause change.
• Unfortunately, not everyone adapts easily, and the increasing complexity of systems can
multiply the problems.
• Some systems developers believe that system complexity is a major cause of systems
development failures.
• Managing change requires the ability to recognize existing or potential problems
(particularly the concerns of users).
• Deal with them before they become a serious threat to the success of the new or
modified system.
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