HRM 4495 Lecture Notes - I.R.S. Records, Palm V, Stress Management
18 Oct 2012
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Document Summary
By now, most executives have accepted that emotional intelligence is as critical as iq to an individual"s effectiveness. But much of the important work in organizations is done in teams. New research uncovers what emotional intelligence at the group level looks like -- and how to achieve it. When managers first started hearing about the concept of emotional intelligence in the 1990s, scales fell from theft eyes. The basic message, that effectiveness in organizations is at least as much about eq as iq, resonated deeply; it was something that people knew in theft guts but that had never before been so well articulated. Most important, the idea held the potential for positive change. Instead of being stuck with the hand they"d been dealt, people could take steps to enhance their emotional intelligence and make themselves more effective in theft work and personal lives. Indeed, the concept of emotional intelligence had real impact.
