ITEC 4030 Lecture Notes - Business Process Management, Swot Analysis, Deliverable

• School: York University
• Department: Information Technology
• Course: ITEC 4030
• Professor: all

Document Summary

Itec 4030 winter 2011 peter khaiter. Lecture 4 scoping an enterprise process jan 19. Activities: set explicit process performance targets, define process boundaries, identify key process issues, understand / be aware of best practices, outline data collection plan, plan for process modeling (baselining) Key participants: process owners, customers, bpr team. Activities: continue data collection (sampling, model as-is baseline process, analyze and diagnose as-is process, design and model to-be process, analyze to-be alternatives and select best one, plan for the process integration. Deliverables: software-based process model, process reengineering report. Key participants: process participants, bpr team. Activities: examine alternative it integration options, adjust process design, plan for the process implementation. Key participants: is design team, bpr team. What: get customer input and flag areas requiring attention. How: bpr team collect data (questionnaires/interviews) from customers, key issues are summarized in 2 forms: Swot analysis assesses the process (current situation and how to improve it) Assessment of work environment around the process.