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Lecture

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Department
Information Technology
Course
ITEC 4030
Professor
All Professors
Semester
Winter

Description
Business Process Management Systems ITEC 4030 – Winter 2011 – Peter Khaiter Lecture 5 – Foundations of BP Modeling using a BPR Software – Jan 24 Context and Overview - BPR project phases o Phase 1:Vision  Done o Phase 2: Mobilization  Done o Phase 3: Business Process Redesign  Scoping:  Done  Modeling: That's today’s lecture!  Analysis: Next week - Activities o Continue data collection o Model (“AS-IS” baseline) process o Verify/validate model - Deliverable: Software-based business process model o Software allows to draw/redraw, analyze and restructure complex processes o Software allows to examine a process at any level of details - Key participants: BPR team and process participants Required Data (Attributes) - Organizational data: o Organization units: Departments/divisions of functions (use names on organization charts) o Resources:  Roles: Participants who perform tasks  Applications (EDI, WFS, Excel application) and other equipments or tools (fax, etc.) o Cost: Get salary rates (HR departments), time to perform tasks and indirect costs for analysis - Process data: o Process: High-level grouping of activities in a BP (Verb + Object) o Tasks: Roles, durations, classification (value-added, potential WF) (Verb + Object) o Phis: Know them ALL before starting modeling  Types: Grouping of Phis based on how data/material is communicated to the next task (Paper form, Electronic form, etc.)  States: If used, indicate current status of I/O as it travels though a BP (Approved, etc.) o Decisions, choices and probabilities o Connectors:  Transfer media/duration: How a Phi is transferred (Fax, courier, internal mail) and duration  Other: Depend on editing mode and objects connected BP Modeling Methods (≠ approaches) - BP Modeling: Representation that helps understand a BP's functioning and performance (BP analysis) in reality - BP modeling methods o Language and procedure that make it possible to build process models (and to analyze them) o Methods vary from one BPR software to another  Event-Driven Process Chain (ARIS, SAP) • Event: When should something be done? • Task: What should be done? • Organization: Who should do it? • Information: What information is needed to do it?  ADF method (Workflow-BPR): Five building blocks • Structural elements of diagrams (objects) • Linking resources to activities • Rules of graphical connections • Activity path management • Process performance measurement  Next lecture BB#1 – Structural Elements of Diagrams (Primary Objects) - Activity objects: Represented by a hierarchy o Task: Has a cost and duration and employs resources (em
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