ITEC 1010 Lecture Notes - Knowledge Management, Tacit Knowledge, Management System

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Published on 12 Apr 2013
School
York University
Department
Information Technology
Course
ITEC 1010
Chapter 7: Knowledge Management and Specialized Information Systems
Knowledge management system
data consists of raw facts
information
collection of facts organized so that they have additional value beyond the value of the
facts themselves
knowledge
awareness and understanding of a set of information and the ways that information can
be made useful to support a specific task or reach a decision
knowledge management system (KMS)
an organized collection of people, procedures, software, databases, and devices used to
create, store, share, and use the organization’s knowledge and experience
KMSs cover a wide range of systems, from software that contains some KMS
components to dedicated systems designed specifically to capture, store, and use
knowledge.
Overview of knowledge management systems
explicit knowledge
objective
can be measured and documented in reports, papers, and rules
tacit knowledge
hard to measure and document and typically is not objective or formalized
Data and Knowledge Management Workers and Communities of Practice
data workers
Knowledge Workers: people who create, use, and disseminate knowledge, including
professionals in science, engineering, business, and other areas.
chief knowledge officer (CKO): A top-level executive who helps the organization use a
KMS to create, store, and use knowledge to achieve organizational goals.
communities of practice (COP)
a group of people dedicated to a common discipline or practice
to create, store, and share knowledge
Obtaining, Storing, Sharing, and Using Knowledge
knowledge workers
often work in teams
knowledge repository
located both inside the organization and outside
includes documents, reports, files, and databases
Technology to Support Knowledge Management
KMS is based on learning new knowledge and changing procedures and approaches as a
result predicted that computers would be as “smart” as people by the 1960s
AN OVERVIEW OF ARTIFICIAL INTELLIGENCE
artificial intelligence (AI): computers with the ability to mimic or duplicate the functions of
the human brain
Many AI pioneers predicted that computers would be as “smart” as people by the 1960s
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