ITEC 4030 Lecture Notes - Lecture 6: Business Process Model And Notation, Workflow
8 Mar 2020
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Additional data required: linking the types of resources (employees, is, equipment, etc. ) to activities, modeling tools, define the resource type and allocate it to the activity, keep track of the usage of resources (time, cost) Analyze and diagnose as is process: what, understand how well the process works. Identify other problems that aren"t quantifiable using qualitative approaches (va/root-cause analysis: can be acquired through interviews/workshops w/ the process participants (bpmn roles) and process owners, time and cost related metrics and diagnose process performance problems, how: Identify bottleneck / important areas (queuing, process capacity, resource usage: analysis tools (bizagi or workflow bpr) Identify process problems through modeling and data collection. Identify process problems through cases: (reviewing each case and categorizing them as processed or denied. Measure end to end processing time and total time to process all tokens w/ unlimited resources. Analyze the cases (process/denied):according to frequency, cost, and processing time.
