ITEC 4030 Lecture Notes - Lecture 1: Business Process, Business Process Management, Business Activity Monitoring

• School: York University
• Department: Information Technology
• Course: ITEC 4030
• Professor: Younes Benslimane

Document Summary

Using davenport"s def, identify beg, end, i/o, rules and possible levels of approvals: everything starts when applications has been submitted, beg: submitted loan app, end: loan funded/approved or loan denied. Input task 1 output task 2: activities sub-processes or tasks, rules: the conditions thatll affect bus. Processes (if statements create diff. paths in bp: 2. Identify beg, activities, possible rules and end: beg: open a ticket, key activities: assigning technician, escalate ticket to another dep, end: problem solved, ticket closed. Business process properties: cross functional/organizational, high degree of structure, blueprint that details the procedures, multiple versions based on conditions/factors/rules, human vs system vs automated. Information flow around the process/coordination btwn dept: knowledge created around the process, creating and choosing the best practices or ways to execute bp. Business process management: khan: modeling, automating, improving, managing (measuring, monitoring, taking corrective actions), optimizing a bp through its life cycle to increase profitability (kpi)