MGMT 1000 Notes
Week 3: Skill Development: Creative Problem Solving, Stress
• A Social Business shifts the focus from documents, project plans and other
temporary artefacts to the source of the energy, creativity and decision making
that moves the business forward: people.
• A social business takes a “people-centric” approach that relies on:
Networks – Globally integrated networks of employees, partners and
customers are the backbone of a Social Business.
Social and real-time collaboration – Connecting remote teams of people to
improve and decision making and discover relevant expertise or related work
empowers people and enables problem solving.
Mobility – A social business benefits from enabling individuals to use the
device best suited to their needs and keeping them connected whenever and
where ever they are.
Integration – Bringing social collaboration capabilities into the applications
people use to do their jobs.
-Any object experience or event can be interpreted in many ways, it is therefore
important that we recognize and understand the frames of reference that we use to
shape these interpretations and why we favor certain frames over others
The importance of being aware of frames of reference:
The process of framing can cause us to see a situation in a particular way
Our frames of reference create contexts of interpretation that shape how we make
sense of situations:
-They create focus of interest
-Create a boundary around what we see and experience
-Guide our attention
-Lead us to see and emphasize certain features in the world around us and to ignore
others -Encourage us to put a particular spin/interpretation on the situations in which we are
Frames of reference can also create problems:
-Create a myopic view
-Lead us to interpret every situation in the same old way
-Limit how we think and act
-They create biases and blind spots that distract us from what is important
-Can lock us into a world of our own
-A frame of reference can sometimes be so detached from a situation that it may lead
us to act in dysfunctional ways
A frame of reference can elevate one interpretation over another and in the
process eliminate other perspectives from view
What’s wrong With My knee?
Bill has a knee spasm; in order to find out why he is in so much pain he goes to see
several doctors to solve the problem. He sees a chiropractor, goes to a specialty shoe
store, an acupuncturist etc. Each doctor has different diagnoses for Bill and each one
has a different solution.
The process of diagnosing and prescription hinges on the process of which the
problem presented is framed
Each doctor had a different frame of reference and so they tried to fit what they
saw into familiar patterns.
The frame the professional uses to understand the problem dictates a specific
action. One uses acupuncture, another suggests arch supports, and still another
What’s the problem with this organization?
An organization that is having difficulty adapting to change, calls on a management
consultant for assistance. However, he finds many sources of conflict in the company.
The consultant is confused about how to solve the problem (which frame should he
Managements challenge is to integrate the insights of different frames
The meaning of any situation depends on the context of interpretation
By learning how to change frames in ways that broaden and deepen insight, we
can learn to approach situations in new ways
Key Implications Of reframing:
Understanding frames and how we can often get trapped by frames, we can open the
way to new methods of problem solving. As a result:
-we can learn how to develop new perspectives
-we can make multiple interpretations of the same situation, and act with these views in
mind When we find new ways of reframing and understanding the underlying issues, new
options will emerge
SWOT (Strengths / Weakness / Opportunities / Threats) analysis
The overall aim of this technique is to evaluate Strengths and Weaknesses of your
business idea in relation to Opportunities and Threats in the marketplace at large.
SWOT used to attain 'fit' between internal competencies and market opportunities
• SWOT a popular method of planning and organizing business plan
3.2: Meeting, Meetings, Meetings (time management case)
• Manager of special projects in a large construction and land development firm
employing 1500 people.
• You are a professional engineer: been working in the firm for the past 5 years
and plan on working for another 5 and to rise to the position of vice-president of
• This particular department is highly visible and is regarded as a linchpin in the
organizations overall operations.
• There are three sets of clashes you see in the particular month which are
• Routine project review meeting that is on the second Monday of every month
that clashes with a special hospital appointment for your son. Wife is out of
town and you have been waiting for 2 months for appointment.
In my point of view I would weigh out the pros and cons of attending either of
the appointments. If I have been waiting for the doctor’s appointment for 2
months it is something serious and cannot be missed. Hence I would try
accommodating the review meeting either on the same day at a later time or
the next day if it is permissible.
• CEO has called for a special briefing on a project that is in a critical stage of
development. All department managers are expected to attend it.
Unfortunately, a high-profile visitor from France is arriving on the same d