ORGS 4500 Lecture Notes - Lecture 6: Rela, Conflict Management
9 May 2016
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Document Summary
These authors identify several key rules of engagement for effective conflict management: Work with more, rather than less, information. Develop multiple alternatives to enrich the level of debate. Resolve issues without forcing consensus. diagnosing the type of conflict, based on two critical identifying characteristics: focus and source. Conflict management approaches people"s responses to interpersonal confrontations tend to fall into five categories: forcing, accommodating, avoiding, compromising, and collaborating ** see pre asses. These five approaches to conflict reflect different degrees of cooperativeness and assertiveness. A cooperative response is intended to satisfy the needs of the interacting person, whereas an assertive response focuses on the needs of the focal person. The coopera- tiveness dimension reflects the importance of the rela- tionship, whereas the assertiveness dimension reflects the importance of the issue. The forcing response (assertive, uncooperative) is an attempt to satisfy one"s own needs at the expense of the needs of the other individual.
