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Lecture 4

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York University
PSYC 1010

Lecture 4 Job satisfaction- 1. Pay + benefits 2. Nature of job 3. Csr 4. Social aspect 5. Job design- autonomy, feedback, variety 6. Good boss 7. Opportunity 8. Recognition 9. Job security Degree of satisfaction depends upon our values. Values are different for different people. Where do our values come from? Our needs, nurture or parenting and peer group. Types of values 1. Espassed values- values we say we have 2. Enacted values- values we rely on, to guide our decision making Job satisfaction theories A. Hertzberg’s two factor theory- Two separate variables which create satisfaction or dissatisfaction. • Hygiene factor- they are basic factors. Eg pay, working condition, good boss. They will contribute to satisfaction at basic value. • Motivators- they are more sophisticated. Eg challenge, autonomy, feedback. They are called intrinsive because they are built into job design B. Value percept theory- Almost any factor can be a source of satisfaction if it has a value for employee. Formula~ degree of satisfaction/dissatisfaction = (value the things we want – value the things we have) X importance of value Implications- • Management must determine what employee want by conducting a survey etc • Provide both extrensive and intrensive rewards C. Social information processing model- People attitude towards job are based on the information provided by the co-workers. D. Dispositional model- People will be satisfied with their job (or not) based on their disposition or whether they have a positive or negative affectivity. Implications from the above theories for the management~ 1. Manage by individual 2. Hire people with right fit Ques.) Are satisfied people more productive?  General attitude is a poor prediction of specific behaviour  Job performance affects satisfaction more, if rewarded  Job satisfaction and motivation have little effect in jobs with little employee control. Example
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