PSYC 2120 Lecture Notes - Lecture 1: Codebook, Organizational Learning, Nonverbal Communication
Document Summary
Communication: the process by which information is transmitted and understood between two or more people: we emphasize the word (cid:498)understood(cid:499) because transmitting the senders intended meaning is the essence of good communication. This requires communication form co-workers and stakeholders in the external environment: to change behaviour: when communicating to others we are often trying to alter their beliefs and feelings and ultimately their behaviour. Could be passive such as describing the situation more clearly and fully. Attempting to change someone"s thoughts: persuasion: supports employee well being: communication conveys knowledge that helps employees better manage their work environment. A model of communication: communication flows through channels between the sender and receiver, the sender forms a message and encodes it into: And other symbols and signs: the encoded message is transmitted to the intended receiver through one or more communication channels (media), the receiver senses the incoming message and decodes it into something meaningful.
