SOSC 4436 Lecture Notes - Lecture 7: Bop It, Call Centre, Mechanical Engineering
25 Nov 2015
School
Department
Course
Professor
Document Summary
Presentation on a case study: information technology industry. Reading: carol upadhya and a. r. vasavi outposts of the global information economy: work and workers in india"s outsourcing industry, and carol upadhaya, management of culture and. Managing culture in the indian software outsourcing industry, both in carol upadhya and a: vasavi, in the outpost of the global economy, 2008. 1968 tata consultancy service provided software development services in india. 1974 first overseas client was unites states. Indias tcs becomes indian top it company with now a turnover of more than 10 billion. Prior to the history of call centres *** Indians really ran the silicon valley as indian perspective nationalist pride. Call centres is what we all know about, background processing we don"t know too much about, Us cooperations outsource their equipment and send it to indians y2k. Y2k bug is the computer flaw/bug dealing with time issues. Fear that the computers can switch from 1990s to 2000.
