COM 100 Lecture 13: Verbal Messages (cont.)

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22 Oct 2015
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Sapir-whorf hypothesis: thought is controlled by language, no word= not being able to think of it. Concrete meaning: can be experienced with the 5 senses, 2. Abstract meaning: someone has to experience it for themselves. Words are context bound: depending on the context (expression, tone, etc), the listener ascribes their own meaning taking something out of context distorts the meaning. Culture is a context: a learned knowledge, behavior, attitudes, beliefs, values, and norms that are shared by a group of people and shaped from one generation to another it constantly changes. Controlling bias: enables groups to be insensitive to other groups, allness/stereotypes, an untrue, unqualified thought/judgment, prejudice is when you act on a stereotype. Use words to develop good supportive relationships: creates trust, openness, communication, opposite of defensive/polarizing communication, feelings vs. Evaluation: problem solve vs. control, genuine vs. Manipulative: empathy vs. detachment, flexibility vs. rigidity, equality vs.

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