SCM 300 Lecture Notes - Lecture 2: U.S. Consumer Product Safety Commission, Sustainable Development, Solectron

• School: ASU
• Department: Supply Chain Management
• Course: SCM 300
• Professor: Eddie Davila

Document Summary

Waiting line theory: applies to service as well as manufacturing firms, relating customer arrival and service-system processing characteristics to service-system output characteristics o o. Service means the act of doing work for a customer. Service system might be hair cutting at a hair salon, satisfying customer complaints, or processing a production order of parts on a certain machine. Tickets, trucks waiting to be unloaded at a warehouse are other examples. 4 elements of waiting lines: customer population: an input that generates potential customers. If the potential number of new customers for the service system is appreciably affected by the number of customers already in the system, the input source is said to be finite. A customer population is one in which the number of customers in the system does not affect the rate at which the population generates new customers is infinite. Balking: one who decides not to enter the system.