FCS 103 Lecture Notes - Lecture 9: Jargon, Conference Call, Teleconference

• School: Ball State University
• Department: Family & Consumer Sc
• Course: FCS 103
• Professor: Tiffany Ham

Document Summary

Everyone sees things in different ways based on perception. Your reality vs. their reality: each person has a different perspective, the brain filters reality through experience, beliefs, education, and imprints a new reality, each person"s perception is different because every person has had a different experience. Effective communication skills: listen, practice confidentiality, be direct, share information, avoid defensiveness, choose the most effective communication method for the purpose, understand diverse realty. Listen: set aside internal dialogue, focus on the other person, be aware of tone of voice and body language, seek understanding of feelings, emotions, and words, make listening noises, check your interpretation of the message. Confidentiality: keep information that was told in confidence to yourself, know the difference between what is important to share and what is not, know who to share information with, secure confidential documents, technology, and information.