MGT 3120H Lecture Notes - Lecture 12: Mirror Neuron, Body Language, Human Brain
23 Mar 2017
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When you"re older than the boss- nyt on bb. Wsj- should students be required to take personal finance course. I come to every situation not with knowledge, but with ignorance, and i ask questions and listen- peter drucker. Peter drucker said hear what isn"t being said . Pause at end of question to let other person think of response. Convery impression that you and other person are collaborating working towards same objective. 7% of communication derives from the words we use. 55% of our body language and gestures. Good listening is inordinately difficult, even for experienced listener. People don"t listen because they feel capable of much more than just listening. Listening is a disturbing experience because we are forced to see the other person"s perspective and we risk being changed. You as a manager must model listening so that the subordinate can see and do. Seek first to understand, then to be understood- st francis.
