MGT 3121 Lecture 10: Mar 29

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Today and wednesday: waiting line situation for facility owner who has a choice for scheduling. Evaluate ability to do extra scheduling promotes efficiency in system. People tend to wait for services provided. Usually we do not limit calling population -> more the merrier. You don"t want to limit pop situation. A very small portion, is included, due to so many people there you decide some other time & you don"t want to go in & wait. Leaving place without joining line = balk. Two moving pieces in waiting for line. Service process: how does service provider choose customers from waiting line. Arrival changes with time = temporal variation in arrival rates. Pay for items so you go into line. Usually there are two types of lines. Don"t have to physically stand in line. # taking is the position in line. Static: im here first i"m served first. And round robin (read textbook will be concept questions)

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