MGMT1021 Lecture Notes - Lecture 9: Customer Service, Decision-Making, Social Loafing
11 Oct 2016
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Document Summary
Basics units by which organizations accomplish goals and coordinate work and to effectively accomplish one task. Groups refer to a collection of individuals who may interact but do not share similar goals or interdependence. Group process involve interpersonal, social, and psychological dynamics that arise during human interactions. Organizations turn to groups to accomplish tasks that are too time consuming or complicated to be handled by only one person. Management teams conduct planning, policy, budgeting, staffing, and coordination activities. Called task forces or short term project teams. Action and performance teams require a higher degree of coordination. Require specialized skills due to complex nature of the task performed. Focus on production or operations of existing products and typically involve improving performance by increasing effectiveness and efficiency of ongoing operations within a production. Respond to the ongoing needs of customers. Ex. flight crew, customer service, and maintenance teams.
