PHP 0310 Lecture Notes - Lecture 24: Wilmington, North Carolina, Cervical Cancer, Gynaecology
6 Apr 2017
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What is healthcare quality: value in healthcare, value has to do with paying a fair or reasonable amount of something, understanding value and producing value requires that we understand and measure quality, ex. Structure: physical and organizational resources contributing to healthcare delivery: process: activities that constitute care delivery, technical care. If no bill, there is no record: all ffs reimbursement requires that claims be filled, poor recording of things like race/ethnicity. Set of methods used to evaluate and summarize information in literature, ranking the quality and generalizability of evidence: advantages of measuring technical processes. Ask about things they are uniquely qualified to answer. Surveys in office, telephone, mail, internet: **measures of interpersonal care/patient experience are now often part of quality measurement approaches, triple aim, outcome, process vs. outcome, goal of healthcare is to improve health outcomes. So the ultimate goal of quality measurement/improvement is to improve health outcomes. hard objective outcomes (like death rates) are often irrelevant and too distal.
