DSCI 320 Lecture Notes - Lecture 2: Direct-Sequence Spread Spectrum, Sensitivity Analysis, Operations Support System
Document Summary
There are 6 steps: problem identification : deadline the problem as clearly and precisely as possible, data collection : gather all problem related data including who, what , where when why and how. Decision making occur at each level of the bness, strategic, managerial, and operational. Some info to solve a prob may not be available. You know process, but not a sure answer, managerial level. Gather information, i. e market research etc: unstructured problem: it requires human intuition for finding the solution. Project: a temporary activity a company undertakes to create a unique product, service, or result. Metrics: measurements that evaluate results to determine whether a project is meeting its goals. Critical success factors: crucial steps companies perform to achieve their goals and objectives and implement their strategies. Hire and retain the best business professional. Key performance indicators: quantifiable metrics a company uses to evaluate progress toward critical success factors. Percentage of help desk calls answered in the first minute.