CMST 470 Lecture Notes - Lecture 2: Organizational Communication, Master Sergeant, Information Overload

• School: Chico State University
• Department: Communication Studies
• Course: CMST 470
• Professor: Stephanie Hamel

Document Summary

The importance of communication definitions & approaches: defn. are imp. foundations for learning how to talk about comm. in business settings. Sum up how you decide wat needs to be accomp. /provide directions for choosing best way to do that. Approaches to organizational communication: 4 approaches, comm. as info. transfer, comm. as transactional process, comm. as strategic control, comm. as balance of creativity/constraint, 1. Information-transfer approach: views comm. as metaphoric pipeline thru which info. flows from one person to anoth. Assumptions: lang. allows us to transfer thoughts/feelings from one person to anoth, spkrs/writers insert thoughts/feelings into wds, wds contain thoughts/feelings, listeners/rdrs extract thoughts/feelings from wds. Miscommunication occ. when no msg is received/when msg received isn"t what sender intended. Information overload: occ. when receiver becomes overwhelmed by info. that must be processed: 3 factors, amount/quantity of info. to be processed, rate/speed @ which info. is presented, complexity/amount of work it takes to process info.