RECR 470 Lecture Notes - Lecture 3: Wish List, Composite Video
2 Feb 2017
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Sample hotel organizational chart (focus on sales dptmnt: general manager. Director of: sales/mktng, food/bev, rooms, finance, engineering. Director of: catering, revenue: managers: sales, catering, convention service. Detail of sales office: director of sales director of catering catering managers, convention service (c. s. ) managers catering coordinator, director of sales sales managers sales coordinator. Typical hotel sales/service process for conventions: sales manager catering, c. s. manager banquet manager. Sales manager= determ. avail. , nego. contract, gets contract signed. Catering/c. s. manager= coord. details, f&b/av/rooming lists/etc. , creates beo. Typical hotel sales/service process for one-day meetings, weddings, etc: catering manager banquet manager. Facilities staff, chef, entertainment, audiovisual (basically all dptmnts) Additional roles: regional ntnl. sales staff (brand) Makes job easier, 1 rep. assigned to deal w/diff. groups: cvb (dmo) staff. Group rooms control (grc: looks @ group rooms, groups that comes book rooms for meetings/conventions, chronological, date, group name, how many rooms they have ea. night, terms:
