SPCM 436 Lecture Notes - Lecture 3: Minivan
9 Sep 2016
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Document Summary
Related to a specific behavior (stop interrupting me when i"m talking: level 2. Coordination of relational norms and roles: level 3. Actual vs perceived: parallel- objective basis that is accurately perceived by both people. Putting the hose away: displaced- objective basis, perceptions that conflict exists, the meaning of behaviors is displaced. No control in your life so you"re wrapping the hose up: misattributed- objective basis, perceptions that conflict exists, the meaning of who is displaced. Assigning the problem to someone else: latent- conflict that should be occurring but isn"t, false- people are disagreeing but have no basis for their disagreements. Competence: effectiveness and appropriateness affect your competence, perceived competence- more positive conflict experience if more perceived competence. Effectiveness what are your goals: self presentation, instrumental, relational. Mediation: a process involving two or more parties who are in conflict with each other and uninvolved third party (the mediator) Mediator competence: relates to the perceptions participants have regarding fairness, neutrality, and effectiveness.
