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Class Notes for Hospitality Management at Cal Poly Pomona

Exam Study Guides for Hospitality Management Courses

Covers all exam topics.

HRT 203 Lecture Notes - Lecture 6: Property Management System, Revpar, Median Strip
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HRT 203 Hotel/Resort Operations Section #2 Chapter #6 Allison Jung Front Office Responsibilities Front office: the departme...

Hospitality Management
HRT 203
Wan Yang
HRT 203 Lecture Notes - Lecture 7: Aarp, User-Generated Content, Travel Warning
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HRT 203 Hotel/Resort Operations Section #2 Chapter #7 Allison Jung The Importance of Sales and Marketing Director of Sales a...

Hospitality Management
HRT 203
Wan Yang
HRT 255 Lecture Notes - Lecture 11: Starch, Coagulation, Braising
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Principles of Cooking Why Cook Foods? Food Safety and Shelf Life o Proper cooking destroys pathogenic microorganisms that may be present in raw meats, poultry, and sea food o Proper cooking destroys some toxins that are na...

Hospitality Management
HRT 255
Li Ge
HRT 255 Lecture Notes - Lecture 10: Soft Palate, Taste, Umami
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Flavors and Flavorings Sensory Characteristics of Food Sight (Appearance) Smell (Odor) o Orthonasal olfaction: sniffing through the nose o Retronasal olfaction: odorants released up through the back of the mouth in the nos...

Hospitality Management
HRT 255
Li Ge
HRT 350 Lecture 13: Chapter 13 - turnover, discipline & exits
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Chapter 13 Turnover, Discipline, and Exits Employee Turnover The replacement cycle of new employees after current employees vacate positions either voluntarily or involuntarily Turnover in Numbers Average hourly employee t...

Hospitality Management
HRT 350
Linchi Kwok
HRT 350 Lecture Notes - Lecture 14: Philosophical Perspectives, Moral Rights
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Chapter 14 Social Responsibility and Ethics Philosophical Perspectives on Business Social Responsibility Traditional philosophy o Bottom line: stockholders business Stakeholder philosophy o Whoever has a stake in a company...

Hospitality Management
HRT 350
Linchi Kwok
HRT 350 Lecture Notes - Lecture 11: Jurisdictional Strike, Wildcat Strike Action, Unfair Labor Practice
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Chapter 11 Negotiation and Collective Bargaining Collective Bargaining the negotiation process between unions and management during which contracts are developed Bargain in Good Faith Applies to both employers and unions g...

Hospitality Management
HRT 350
Linchi Kwok
HRT 350 Lecture Notes - Lecture 10: Civil Service Reform Act Of 1978, Secret Ballot, Railway Labor Act
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Chapter 10 Labor Unions Labor Unions Labor unions: represents collective groups of workers in an organization by negotiating employee relations for the group Labor Relations: Unions The labor union negotiates employee rela...

Hospitality Management
HRT 350
Linchi Kwok
HRT 350 Lecture Notes - Lecture 12: The Employer, Role Conflict
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Chapter 12 Workplace Health and Safety Agencies Created by OSHA Occupational Safety and Health Administration (OSHA) Occupational Safety and Health Review Commission (OSHRC) o The Appeal Board appointed by the U.S. Preside...

Hospitality Management
HRT 350
Linchi Kwok
HRT 350 Lecture Notes - Lecture 14: National Labor Relations Board, Bargaining Power, Problem Solving
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Creating a Union-Free Environment Why union-free matters? Bargaining power Dedicated personnel to deal with union issues: costs associated with salary and the hours worked Attorney fees for union issues (contracts even if ...

Hospitality Management
HRT 350
Linchi Kwok
HRT 350 Lecture Notes - Lecture 7: Performance Appraisal, Normal Distribution, Job Analysis
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Chapter 7 Evaluating Employee Performance Performance Appraisals Informal o Day to day management affirmation and direction that is verbal by nature Formal o Annual written appraisals on a company performance appraisal for...

Hospitality Management
HRT 350
Linchi Kwok
HRT 350 Lecture Notes - Lecture 6: Organizational Culture, Performance Management, Job Performance
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Chapter 6 Training Development The Training Process Training: the process of teaching new employees the basic skills they need to perform their jobs How is training different from orientation and socialization The strateg...

Hospitality Management
HRT 350
Linchi Kwok
HRT 350 Lecture 5: Chapter 5 - Orientation & Socialization
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Chapter 5 Orientation Socialization Orientation Programs Purposes o Reduce stress o Provide information o Employees who receive orientation programs tend to stay longer Orientation Information (examples) o Job-related iss...

Hospitality Management
HRT 350
Linchi Kwok
HRT 350 Lecture Notes - Lecture 8: W. M. Keck Observatory, Prevailing Wage, Reinforcement
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Chapter 8 Compensation Administration Types of Compensation Total Reward monetary compensation + nonmonetary compensation Direct Compensation pay in exchange for productive work Indirect Compensation benefits (Health insur...

Hospitality Management
HRT 350
Linchi Kwok
HRT 350 Lecture Notes - Lecture 3: Baby Boomers, Temporary Work, Umber
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Chapter 3- Planning and Recruiting Planning and Recruiting Planning: anticipating an organizations business demands and providing the staff to meet those demands External Factors Affecting Planning and Recruiting Work forc...

Hospitality Management
HRT 350
Linchi Kwok
Administrative Law - Reference Guides

Administrative law directly influences the life of every American citizen. All local, state and federal agencies operate pursuant to general Administrative law principles. An understanding of all administrative law functio...

Business Admin - Mgt
MGMT 10
All Professors
Organizational Behavior - Reference Guides

The systematic study of individual and group behavior within organizational structures is outlined in this coordinated Guide. Theories of leadership and individual behavior are related to the foundations of group behavior ...

Psychology
PSYC 302
All Professors
Introduction to Business Law - Reference Guides

Business law, sometimes referred to as corporate-commercial law, is a system of governance and regulations in connection with the creation, existence and dissolution of businesses. Today, Canadian businesses are governed b...

BLAW - Business Law
BLAW 464
All Professors
Management - Reference Guides

The complex aspects of Management are made clearer in this Guide. This powerful Guide provides comprehensive assistance to anyone who desires a deeper appreciation of basic Management principles. The fundamentals of organi...

BA - Business Administration
BA 2283
All Professors
Corporations - Reference Guides

Corporations are explained with clarity and precision in this informative Guide! This guide helps to remove some of the confusion that popularly exists concerning the purpose, the extent, and the legal effect of different ...

BA - Business Administration
BA 2283
All Professors

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