HRT 240 Lecture Notes - Lecture 7: Entire Function, Outsourcing

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Among three levels of distribution
intensity, car dealerships usually use [1]
distribution intensity. selective
Brick & Mortar stores (e.g., Target, Walmart) have
more [1] utility but less [2] utility, but online
shoppings have more [3] utility than [4] utility. ...
In service, 'inseparability' refers to the inability of the
production and consumption of a service to be
separated; consumers must be [1] during the [2]. present, production
In service products, three categories of pricing
objectives are: [1]-oriented pricing, [2]-oriented
pricing, and [3]-oriented pricing.
revenue, operations,
patronage
In terms of the relationship between core service and
supplementary service products, firms usually
emphasize [1] services to create a competitive
advantage.
supplementary
leading supply chain oriented forms share five
characteristics: they are [1]; they are [2]; they are [3];
they have the support of [4] managers; and they are
[5] at conducting and directing supply chain activity.
credible, benevolent, cooperative,
top managers, effective
'Outsourcing' is a manufacturer's or supplier's
use of independent [1] party to manage an
entire function of the logistics system third
'Perishability' of the service is the
inability of services to be [1], [2], or [3].
stored, warehoused,
inventoried
Supply chain management is
a key means of [1] for a firm. differentiation
Three types of qualities in evaluating
service quality: [1] quality; [2] quality; and
[3] quality.
search, experience,
credence
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