HRT 350 Lecture 5: Chapter 5 - Orientation & Socialization

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Chapter 5 Orientation & Socialization
Orientation Programs
Purposes
o Reduce stress
o Provide information
o Employees who receive orientation programs tend to stay longer
Orientation Information (examples)
o Job-related issues: standards and expectations
o Culture issues: norms and traditions
o Specific job responsibilities: job descriptions
Planning Orientation Programs
General property orientation
o Mission statement
o Management philosophy
o General policies and procedures
o Insurance and benefits
o Personnel forms
o Guest and employee relations
o Employee role in meeting organizational goals
Specific job orientation
o Job descriptions
o Non-related employee handbook sections
o Work environment
o equipment location
o Department relationships
o Co-workers
o Departmental policies and procedures
Orientation kits
Approaches to avoid
Orientation follow-up
o Constant feedback is important
o Mentor-mentee program
Approaches to Avoid (know the differences)
Emphasis on paperwork
Mickey Mouse approach
Sketchy overviews
Suffocation
Unrealistic job previews
Follow-Mary-Around approach
Approaches to Take
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