HSCI 201 Lecture Notes - Lecture 2: Mmhmm, Healthcare Proxy, Intercultural Competence
26 Mar 2017
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You will either take a: comprehensive health history: To get past as well as current history: focus problem-oriented history. For patients who come in for a specific complained. Skilled interviewing: active listening, empathetic responses: to express empathy, you must first recognize the patients feelings don"t assume how they feel, guided questioning: directed questioning should not be leading questioning (not. Does your stool look like tar? but please describe your stool ) But describe what makes you short of breath ) Continuers help encourage more go on mmhmm : nonverbal communication. Set goals for interview and listen to what they want. Adjust the environment: greet patient & establish rapport greet by title and last name. Maintain confidentiality they decide who"s in room. Undivided attention jot down phrases put down pen for sensitive information: establish the agenda, invite patients story with open ended questions, explore patients perspective use disease/illness model. Disease = explanation that clinician brings to symptoms.
