PSYC 3241 Lecture Notes - Lecture 8: Technostructure, Role Conflict, Jargon
Document Summary
Able to shape the behavior of their members. Major activity of i/o psychologists is to help with change. Four basic components to any organization: a system of differentiated activities, people, cooperation toward a goal, authority. No formal structure apart from its functioning. Have three informal components: roles expectations others have about behaviors in specific positions. Learned quickly and can produce major behavior changes. Person in one job may have several roles. Unwritten, shared expectations define appropriate group behavior. Four important properties of norms: oughtness quality of norms is a prescription for behavior, more obvious enforcement for important group behaviors, regulated internally by the group, shared to varying degrees and amount of deviation allowed. Three-step process for developing and communicating norms; group must: define and communicate, monitor and judge if being followed, reward conformity and punish nonconformity. Norms can both promote or deviate from organizational goals: organizational culture. Concept of culture is complex pattern of variables.
