BUS 202 Lecture Notes - Lecture 1: Nonverbal Communication, Intercultural Communication, Body Language

• School: Elon University
• Department: Business Administration
• Course: BUS 202
• Professor: Cindy Conn

Document Summary

Communication the process of sending and receiving messages. Sender: idea for the message originates. May (cid:271)e either people i(cid:374)side the se(cid:374)der"s orga(cid:374)izatio(cid:374) or outside (internal or external) How you choose to deliver the message. Different channels are appropriate for different messages. Decode: audience interprets the meaning of the message. Audience responds based on their interpretation of the message. The process of communication is cyclical and happens continuously. Involves both verbal and nonverbal communication: audience will always believe verbal over non-verbal. Consider the audience when encoding messages: it is possible to extract multiple meanings from the same message. (cid:862)i"(cid:373) goi(cid:374)g to swipe that (cid:272)ard(cid:863: unintentional meanings are possible. Effective communication: messages are accurate and reliable, messages are understood and responded in the way intended, helps communicators be more successful professionals. Listening to hear and to attempt to understand a message. Active/engaged listening: helps you to better understand what others are saying.