ACC 442 Lecture Notes - Lecture 2: Enterprise Resource Planning, Customer Relationship Management, Business Process

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18 May 2018

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T/F: A best practice is a process that is generally recognized as more effective and/or efficient than

others in a particular industry

TRUE

T/F: ERP systems evolved from customer management relationship systems

FALSE, ERP systems evolved from customer relationship management systemsttt

T/F: A business process is a collection of activities that together add value to the company.

TRUE

ERP systems are sold in ______________, or groups of related programs performing a major function

within the system, such as accounting or manufacturing.

Modules

ERP software for a particular industry is known as a(n) ____________________ solution.

vertical (or industry)

What is an ERP system?

Enterprise resource planning (ERP) systems are business systems that integrate and streamline data

across the company into one complete system that supports the needs of the entire enterprise.

How are ERP systems different from traditional enterprise systems used in organizations?

ERP systems are designed to enhance all aspects of key operations, such as purchasing, accounting,

manufacturing, and sales, by taking processes and functions that were previously disjointed and

supported by various legacy systems, or older, standalone, disparate business systems, and seamlessly

integrating and coordinating them. The foundation of an ERP system is a well-structured database that

serves the operational and decision-making needs of the entire enterprise. By supporting the

information requirements of more than one functional area, ERP systems are considered cross-

functional in nature. ERP systems are also considered process-centered; that is, the application enables

a clear, complete, logical, and precise view of the organization's business processes.

What are advantages of ERP systems? Disadvantages?

ADVANTAGES

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T/f: a best practice is a process that is generally recognized as more effective and/or efficient than others in a particular industry. T/f: erp systems evolved from customer management relationship systems. False, erp systems evolved from customer relationship management systemsttt. T/f: a business process is a collection of activities that together add value to the company. Erp systems are sold in ______________, or groups of related programs performing a major function within the system, such as accounting or manufacturing. Erp software for a particular industry is known as a(n) ____________________ solution. vertical (or industry) Enterprise resource planning (erp) systems are business systems that integrate and streamline data across the company into one complete system that supports the needs of the entire enterprise. The foundation of an erp system is a well-structured database that serves the operational and decision-making needs of the entire enterprise.

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Communication Assignment Accounting Information Systems Spring2017 Objective: This assignmentâs objective is to familiarize youwith Enterprise Resource Planning (ERP) Systems and to assess yourwritten and oral communication skills. Due Date: Bring aword-processed version of your paper to the beginning of class onApril 10. Staple to it the Communication Portfolio Written ItemCover Sheet and the Written Communication Assessment Rubric (bothincluded below). Required: You are the controller of a company, andthe CFO has asked you to investigate Enterprise Resource Planning(ERP) Systems for your company and report back in memo form. To doso, take the following steps: 1. Read your textbook pages 35-38 andwatch the following video on Youtube.comhttp://www.youtube.com/watch?v=7YnlbJGSCjI, âSaylor BUS303: Introto ERP Systemsâ This video introduces ERP systems and is 22 minutesand 37 seconds long. 2. Visit two customer testimonial sites atSAPâs website: http://www.sap.com/customer-testimonials/a-z.html.Read over the materials and watch the videos if applicable. Emailme ([email protected]) with the two testimonials you pick. Youwill be able to use the testimonials on a first come basis.. 3.Prepare a typed memo to the CFO as follows-FOLLOW THIS FORMATEXACTLY: Pick a memo template in Word or Mac. Enter text by theâTo, From, CC, Date, and Reâ fields to be appropriate for theassignment. . Paragraph one: This is an opening paragraph thatshould tell the CFO what you are going to tell him/herâthat is,what the next paragraphs are going to be about. (2-3 sentences)Paragraph two: This paragraph should explain the first companytestimonial. Please include: (i) The companyâs name and a briefcompany background (2 sentences) (ii) One reason why the companygot the ERP system/module (2 sentences) (iii) One benefit of theERP system/module to the company (2-3 sentences) (iv) A secondbenefit of the ERP system/module to the company (2-3 sentences)Paragraph three: This paragraph should explain the second companytestimonial. Please include: (i) The companyâs name and a briefcompany background (2 sentences) (ii) One reason why the companygot the ERP system/module (2 sentences) (iii) One benefit of theERP system/module to the company (2-3 sentences) (iv) A secondbenefit of the ERP system/module to the company (2-3 sentences)Paragraph four: This paragraph should explain one disadvantage ofERP systems to any company based on the disadvantages described inthe Youtube video you watched in step 1. (3-4 sentences) Paragraphfive: A summary of what you have said in the previous paragraphs (1sentence) and what you think the CFO should do next (2 sentences)All your explanations should be in your own words, and written sothat someone who is not familiar with ERP systems can understandyou. If there is something you do not understand on the websitesplease let me know and we can discuss it. You are not to use anyother resources but the video, the customer testimonial website,and your textbookâremember though that the disadvantage inparagraph four should be one that is mentioned in the You tubevideo.

Blood Donation Group (BDG) is a nationally recognized organization and one of the largest Australian companies in the blood supply chain industry. BDG was established in 1990 and has 50 branches all over Australia. The major activity of BDG is supplying blood products for hospitals. BDG main departments are:

a) The Marketing Department that motivates and recruits blood donors and predicts the demand for blood supply
b) The Quality Control and Assurance Department that ensures all regulatory requirements, policies and procedures are met to supply safe blood products.
c) The Blood Stock Management and Transfusion Services Department that is responsible for the blood product delivery and supply.

BDG has implemented an enterprise resource planning (ERP) system that integrates the functions and resources of information systems. The ERP system has been installed at the headquarter site on a local (in-house) server and all critical information about the donors and recipients are stored in a secure data warehouse.

The CEO, Dr. White, has recently received reports about some issues regarding the information systems used by BDG that include:

Issue 1: The cost of maintaining and updating the ERP system has increased. The current hardware, networks, and servers will need to be upgraded to be able to deal with a higher level of transactions.

Issue 2: BDG has planned to add 10 new branches that will require more technology infrastructure costs

Issue 3: Even though the ERP system has integrated existing information systems, there are issues such as timely access to donorsâ data and location tracking and communication.

Issue 4: The current CRM system is not integrated with social media that makes it difficult to recruit blood donors in younger age groups.

Issue 5: Emergency blood supply was delayed due to the inability of the information system to track donors and ask them to provide an urgent blood donation.

QUESTION:
Investigate how organisations evaluate the benefits and challenges of Cloud adoption. Include specific examples from the literature.

pucebear535

Case StudyâA Practical Approach to Information CommunicationsTechnology IT Governance Committee: Assume that you are part of thehighly qualified IT Governance Committee employed by one of theUSâs largest pizza company named as âMamaâs Pizzeriaâ a pizzacompany which is internationally recognized and one of thedelicious pizza company globally. Your IT Governance team comprisesof 5 members who are as follows: IT Governance team Member 1 -Chief Executive Officer (CEO) Member 2 - Chief Financial Officer(CFO) Member 3 - Chief Marketing Officer(CMO) Member 4 - ChiefInformation Officer(CIO) Member 5 - Chief Technology Officer CTO)Your IT Governance Committee is in-charge of governing the overalldevelopment and operation of IT/IS systems and has severalimportant responsibilities such as: ï Aligning IT investments tobusiness strategy. Investing funds and resources in the mostbeneficial IT systems will enhance the long-range goal of achievingthe business strategy. ï Budgeting funds and personnel for the mosteffective use of the IT systems. ï Overseeing and prioritizingchanges to IT systems. Within organizations, many user groups willconcurrently request improvements or changes to their sub- systemwithin the IT system and prioritizing these requests according tothe best match to the business strategy and the feasibility ofdesigning, developing and implementing the necessary changes. ïDeveloping, monitoring and reviewing all IT operational policies.The organization will maintain policies and descriptions ofprocedures for operating and developing its IT systems. ïDeveloping, monitoring and reviewing security policies. Theorganization will maintain policies and descriptions of proceduresrelated to security. ï Establishing systems development processthat controls the initiation, approval, development and maintenanceof those changes. This process called the systems development lifecycle (SDLC) can be generally described as the systematic stepsundertaken to plan, prioritize, authorize, oversee, test andimplement large-scale changes to the IT system. Your IT GovernanceTeam comprising of the above membersâ and positionsâ has beenengaged to carry out its duties as per the requirements in thesections hereafter. Section 4 â To be completed by the âChiefInformation Officerâ of the IT Governance Team You are the ChiefInformation Officer of Mamaâs Pizzeria involved as part of the ITGovernance team to provide your opinion and solutions for thefollowing questions: This section presents a process map (Exhibit4.1), a document flowchart (Exhibit 4.2), and a data flow diagram(Exhibit 4.3) for a small, local restaurant. In those exhibitsmanual records and documents as well as manual processes aredepicted. On the basis of the case information and the 3 exhibitsmentioned, complete the following requirements: Required: To answersome of the questions here, you may have to do research about ERPsystems on the Internet. One example of a website with informationabout accounting software is www.accountingsoftware411.com orwww.2020software.com 4. What advantages could Mamaâs Pizzeriaexpect by upgrading to an ERP system? 5. As Mamaâs Pizzeriaconsiders modules to purchase, which four or five modules do youbelieve would be most critical? Why? 6. Which method ofimplementation of an ERP system do you suggest for Mamaâs Pizzeria?Why? 7. Recommend two or three ERP systems that would beappropriate for Mamaâs Pizzeria. be specific with respect to thename of the ERP software system and the provider company. Whenmaking these recommendations consider the size of Mamaâs Pizzeriaand, therefore, what it might be able to afford.

ACC 442 Lecture Notes - Lecture 2: Enterprise Resource Planning, Customer Relationship Management, Business Process

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