HSC 4250 Lecture Notes - Lecture 3: Employment, Team Building, Group Dynamics
Document Summary
Please rank the top three, using 1 for the highest priority and 3 for the lowest: effective writing, effective communication, effective reading, problem solving techniques. Interviews with master workers, supervisors, and subordinates are a necessary part of task analysis. The method involves asking questions of one or more people in a face-to-face meeting. The questions are usually prepared in advance, but the interviewer introduces, or allows the interviewee(s) to introduce, relevant new topics or questions as the interview proceeds. Information gathered tends to be subjective: group interview may not reflect how one worker does the job. Observation involves a trained person observing workers on the job. Like the interview, it requires careful planning and preparation. Observers must understand what information is sought, and should be trained and given an opportunity to practice observation skills. A form on which observers can record observations must be designed and tested.
