GEB 2011 Lecture Notes - Lecture 5: Small Favor
Document Summary
To achieve the goals of a bad-news message, you should persuade the reader that the decision is reasonable. You should use the direct approach for a bad-news message if the reader is not likely to have an emotional response. Which of the following is a purpose of a bad-news message? maintaining the reader"s goodwill. One of the objectives of a bad-news message is to say no or convey other bad news. Content and organization of a bad news message is affected by all of these except the reader"s ability to put himself in the writer"s place. When conveying negative news, you should not apologize for conveying the bad news. You can order replacement paper trays from computer graveyard by calling 555-3391. Our company is unable to move ahead on new projects at this time. It is impossible to move ahead with your idea at this time because we lack the proper machinery.
