MGT 3501 Lecture Notes - Lecture 3: Little Caesars, Flow Diagram, Swim Lane
Document Summary
A process is a series of independent tasks that transforms an input into an output that is higher value to the organization. Honda transforms steel, rubber and plastic into cars. Chick-fil-a transforms chicken, bread, and vegetables into packaged foods. Dell transforms wires, chips, and plastic cases into computers. Every department within a company has processes, and every process can be improved. Process improvement is a continuous improvement endeavor, always something can be done to be less costly, more efficient, a bit quicker etc. Can have enormous impact on a firm, can create huge cost savings and huge revenue opportunities. About 10 years ago, they were facing financial crisis. They changed their process of delivering pizza. Transform how pizza are able to buy pizza. Before: people have to wait 30 min from when the pizza was first purchased. Little caesars transformed their process which decreased the waiting time to less than 5 minutes. Transformed pizza into a fast food endeavors.
