CONF 300 Lecture Notes - Lecture 13: Redone
26 Aug 2016
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Document Summary
Involves analysis of a dynamic process rather than passing judgment on the goals and behavior of one or other side in the conflict size and structure. Most discussion groups tend to be small (12-25) Role model for behavior that is non-judgmental, analytical, and questioning but supportive; builds group culture. Analytical insights, relevant explanations, and new idea about reasons for conflict; possible options for the future and ideas about outcomes that could fulfill parties underlying interests stages of problem solving. Define the problem in terms of needs: parties state what is the problem and what they mean by defining it as a problem, why it is important, and how it may be achieved. Select the solution that will best meet all parties" needs: jointly decide on one or more of the alternatives. Evaluate the entire process and how the solutions turned out evaluation of process. How each party feels in general about process. Something you wish you had not said/done.
