CONF 300 Lecture Notes - Lecture 4: Nonverbal Communication
26 Aug 2016
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More than just a physical sense, psychological engagement with another person. Attending: the extent to which you are there for a person when they are speaking. Following: how you follow up to what a person says to you. Do not always work well because people are reluctant to spell out their true feelings. Listen for feeling in conversation, not just words assertiveness skills. The point is to produce change without invading the other person"s space. No power or coercion involved; the focus is on the result conflict prevention and control. To get win/win outcomes, you have to focus on each party"s needs listening. You can hear another person without really listening. Think about what the other is saying listening skills cluster i. Attending skills: giving physical attention to the other person; nonverbal communication; show you are interested. Appropriate body motion: move body in response to the speaker; nodding. Non-distracting environment: undivided attention; cutting environmental distraction.
