CONF 300 Lecture Notes - Lecture 3: Best Alternative To A Negotiated Agreement, Lowkey
26 Aug 2016
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Relationships: negative experience in the past, stereotypes, poor/failed communications, repetitive negative behavior. Values: belief systems, right and wrong, good and evil, just and unjust. Externals/moods: factors unrelated to substance of dispute, psychological or physiological, bad hair day . Data: lack of info, misinformation, too much info, collection problems. Structure: limited physical resources, authority issues, geographical constraints, organizational structures. How divergent are the parties" priorities? model #2 - the triangle of satisfaction. Result (substantive) interests: the what, the outcome, the most tangible part of a conflict. Process (procedural) interests: the how, the process by which we reach a result. Emotion (psychological) interests: the what going on emotionally or psychologically as we reach an agreement. Work with the 3 types of interests differently. Move the parties around the triangle to avoid impasse model #3 - the boundary model. Norms allowed model #4 - the interests/rights/power model. Interest-based processes: tries to reconcile to find a solution that meets the interests of the parties.
