BADM 2301 Lecture Notes - Lecture 5: Online Transaction Processing, Customer Relationship Management, Service-Level Agreement

• School: GWU
• Department: Business Administration
• Course: BADM 2301
• Professor: Piotr Zielinski

Document Summary

Erps (enterprise resource planning): tie all the systems together. Crms (customer resource management): the system that links customer relations. Scms (supply chain management): the system the company uses to communicate with and manages the suppliers and production. *systems facilitate better collaboration between companies and departments within companies. Making a company faster, more agile, more innovative. It as tool provider to be a true collaborator and innovator that helps the company solve it business problems. Decentralized: not one central unit, example: three different locations and each location has its own it. They communicate but not a lot, each unit communicates with its own location. C. federated: combines the essential features of centralization and decentralization. Shared best-of-breed services and placing it professionals in each of the business unit (example: gw: support emailing, all fais, every school) More focused on applications today, hardware is less focused on in today"s society.