PSY 197 Lecture Notes - Lecture 19: Society For Human Resource Management, Life Satisfaction, Customer Satisfaction
31 May 2017
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Document Summary
1930 most of the employees were happy. Relatively stable feelings or beliefs that are directed toward specific persons, groups, ideas, jobs or other objects. Positive attitude or emotional state resulting from the appraisal of one"s job or job experience. Customer satisfaction, productivity, profit, safety, and employee retention. There have been some estimates that the actual cost of dissatisfaction can rise to 1,5 times the salary of an unhappy and productive individual who leaves an organization. An interesting debate: does job satisfaction improve company effectiveness or company effectiveness promote job satisfaction. Money should be invested into high performance practices. Overall job satisfaction i feel fairly satisfied with my present job. The extent to which an organization appears to be time-urgent. Satisfaction with the rate of job changes in an organization. Effects of perceived discrimination on job satisfaction. The concept of commitment is often associated with both attitudes and emotions.
