PSY 197 Lecture Notes - Lecture 21: Psy, Baby Boomers, Workplace Incivility
31 May 2017
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Document Summary
Majority of employees (85%) have to deal with conflict to some degree and 29% do so. In germany this latter jumps to 56%, while employees in ireland (37%) and the us (36%) also spend amount of time managing disputes. The primary causes of workplace conflict are seen as personality clashes and warring egos (49%), followed by stress (34%) and heavy workloads (33%) Conflict consumes regular work time, which leads to time waste. Conflict can also lead to a variety of negative consequences, like demotivation, anger and frustrated. Everyone, managers, senior leadership, hr, or third parties. Definition: the sustained display of hostile verbal and non-verbal behaviors, excluding physical contact two entities who have imbalanced social power. Experience of aggression from a supervisor is different from experience of aggression from someone else. Sustained happens in the long run. My supervisor tells me i am incompetent.
