COM 229 Lecture Notes - Etsy, Customer Satisfaction, Unintended Consequences
Document Summary
How are organizations different from groups: miller: need all five points, we know that sometimes and org. loses a feature, still works, ex/ department chair dies, things in place to fix. Changing nature of organizations: globalism, impact of air travel, shipping, telecommunications, demographics: classifications of groups of people (age, race, income, new markets: open because of globalism. Production: countries can rise up, paying people is no longer an efficient use of money outsource, what should be done from an economic stand point. Influences how organizations operate: how they promote, market, how they operate internally. Nuclear family: used to be who lived in household, now is random related/ non-related people, interracial household. Modeling communication: smcr: sender message channel receiver, vs. Transmission (aka trans active): constant two way communication, you send message , constitutive (aka constructivist) exam question, a process of producing and reproducing shared meaning. Fayol"s classical management theory: elements of management: the what of managerial work.
