HSP M 101 Lecture Notes - Lecture 13: Job Performance, Dont

• School: Iowa State University
• Department: Hospitality Management
• Course: HSP M 101
• Professor: carolineebert

Document Summary

Usually there are 5 basic needs to living, but these are in relation to the workplace: Safety- fair wages, healthcare, safety procedures, and benefits. Social: teamwork, sense of belonging, friendship, and acceptance. Professionalism- exhibited by their manager; skills, knowledge, and high standards, while serving the guests. Work and task support- necessary tools and equipment to meet the standards and goals expected of them. There are 7 steps to this process: establish goals, select development methods, approve implement plan, monitor progress, evaluate plan (successful or not, celebrate success, maintain success. Critical part of employee motivation (interaction between employee and manager) Step 3) close the meeting and follow up. Manager"s role- to be patient, dedicated effort, genuine concern, set a positive example. It is not possible to maintain a positive workplace without equality. Sexual harassment: unwelcome conduct of a sexual nature. Hostile work environment: an environment that is sexually demeaning or intimidating (fear) to go to work.