MGT 125 Lecture Notes - Lecture 22: Centralisation

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Chain of command: links persons with successively higher levels of authority, high - each person reports to only one supervisor, low - each person may receive information from multiple supervisors. Upside-down pyramid: puts customers at the top, served by workers at the middle, whose mangers support them at the bottom. Free flow of information: greater communication among employees from different work groups. Centralisation: the concentration of authority for most decisions at the top level of an organisation. Decentralisation (grouping people/creating departments: the dispersion of authority to make decision throughout all levels of the organisation. Where empowerment and related forces are contribution more decentralisation, advances in it allow centralised control to be retained. How standardised an organisation"s jobs are and the extent to which employee behaviour is guided by rules and procedures. Determined how free employees are to determine the way in which they do their job. Leading is the process of inspiring others to work hard and accomplish important tasks.

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