MGT 3100 Lecture Notes - Lecture 2: Frederick Winslow Taylor, Quality Management, Quality Control
Document Summary
Historical perspective includes: classical, behavioral, and quantitative. Emphasis on ways to manage work more efficiently. Emphasis on importance of understanding human behavior and motivating as well as encouraging employees toward achievement. Contemporary perspective includes: systems, contingency, and quality management. The classical viewpoint created by frederick winslow taylor, known as the father of management. Figured out that every job can be broken down in several parts, referred to as organized efficiency. Negative aspects of it is that it took away workers freedom of choice. Total ability of a product or service to meet customer needs. The strategy of minimizing errors by managing each stage of production. Max weber believed that bureaucracy was a rational, efficient, ideal organization based on principles of logic. The problem with the classical viewpoint is it treated people as machines. Working activity was amenable to a rational approach. Through the application of scientific methods, time and motion studies, and job specialization it was possible to boost productivity.