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Lecture 47

BMRT 11009 Lecture Notes - Lecture 47: Nonverbal Communication, Eye Contact, Dont


Department
Business Management and Related Technologies
Course Code
BMRT 11009
Professor
Aviad Israli
Lecture
47

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CHAPTER 15
INTERPERSONAL & ORGANIZATIONAL COMMUNICATION
Mastering the Exchange of Information
LEARNING OBJECTIVES
15.1 Describe the communication process.
15.2 Compare communication channels and appropriate ways for managers to use them.
15.3 Identify barriers to communication and ways managers can overcome them.
15.4 Discuss how managers can successfully use social media to communicate.
15.5 Identify ways for managers to improve their listening, writing, and speaking skills.
15.6 Review the techniques for improving the career readiness competency of networking.
The COMMUNICATION PROCESS:
WHAT IT IS, HOW IT WORKS
Communication
Communication is the transfer of information and understanding from one
person to another.
You are an efficient communicator when you can transmit your message
accurately in the least time.
You are an effective communicator when your intended message is accurately
understood by the other person.
The COMMUNICATION PROCESS
Figure 15.1
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NOISE DISRUPTS the
COMMUNICATION PROCESS
JARGON AND BUZZWORDS
NONVERBAL COMMUNICATION
NOISE
CHOSEN MEDIUM
LANGUAGE BARRIERS
SEMANTICS
SELECTING the RIGHT MEDIUM
Figure 15.2
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HOW MANAGERS FIT into the
COMMUNICATION PROCESS
Formal communication channels
Follow the chain of command.
Recognized as official.
Several types:
Vertical: up and down the chain of command.
Downward: from top to bottom.
Upward: from bottom to top.
Horizontal: flows within and between units.
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