INTBUS 6 Lecture Notes - Lecture 11: Continual Improvement Process, Central Tendency, Total Quality Management
22 Oct 2020
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5: total cost of quality curve: a curve that suggests that there is some optimal quality level, q*. The curve is calculated by adding costs of internal and external failures, preventing costs, and appraisal costs. Customer focus: employees putting themselves in customers shoes to understand customer needs. Continuous improvement: continuous improvement: a principle to tqm that assumes there will always be room for improvement, no matter how well the organization is doing. Employee empowerment: employee empowerment: giving employees the responsibility, authority, training, and tools necessary to manage quality. Supplier partnerships: companies must extend their tqm efforts to include supply chain partners. 5: process capability ratio (cp): a mathematical determination of the capability of a process to meet certain quality standards. 5: process capability index (cpk): a mathematical determination of the capability of a process to meet certain tolerance limits. 5: six sigma quality: a level of quality that indicates that a process is well controlled.
