MARKET 1 Lecture Notes - Lecture 21: Shared Resource, Production Planning, Operations Management
Document Summary
Chapter 1- introduction to managing operations across the supply chain. Operations management is the management of processes used to design, supply, produce, and deliver valuable goods and services to customers. It includes planning, executing tasks (in short or long term). Why you need to study operations management: operations management plays an important role in determining the quality of life for people around the world. New operational practices and technologies continue to radically improve the effectiveness of governments, not-for-profit institutions, and businesses in providing goods and services. Who: activities, goods/ services, product features, activities and resources needed, design, delivery, transformation process working, measure and assess performance, schedule, where should all the activities take place of activities, delivery, capacity/ facilities come at line, suppliers, partners, firm. There are very few pure goods and pure services. Ex hospital (service) includes medicines and bandages (goods) total product experience all the goods and services that are combined to define a customer"s complete consumption experience.