MGT 4620 Lecture Notes - Lecture 1: Emotional Labor, Job Satisfaction, Canoe.Com
Document Summary
Study online at quizlet. com/_1iz3vs: 4 managerial activities: traditional, communication, hr, emotions: intense feelings that are directed at someone or. Management, networking something: 6 universal emotions (have some feet soup after dinner), external locus: people that believe they are not in control and. Positive correlation b/w extraversion & absenteeism: agreeableness: propensity to defer to other individuals, felt vs. Negatively correlated with career earnings: attributes of values: content & intensity, the big 5 (canoe): conscientiousness. Displayed: what we show to others: hr management (managerial activities): staffing, training, managing conflict. The work itself (largest influence: communication (managerial activities): exchanging routine, informational roles & duties: monitor, disseminator, info, process paperwork. People who are highly conscientious struggle w/ change factors that effect their life: interpersonal roles & duties: figurehead, leadership, liaison. Perform ceremonial and symbolic duties: contingency approach: knowing that there is more than one, job satisfaction: attitudes and feelings we have towards work way to do something.
