MGT 291 Lecture Notes - Lecture 5: Emotional Labor, Cognitive Dissonance, Organizational Commitment
Document Summary
Values: ways of behaving or end-states desirable to a person or group. Terminal values: long term personal life goals (prosperity, happiness, a secure family, and a sense of accomplishment) Instrumental values: our preferred means of achieving our terminal values or our preferred ways of behaving (honesty, ambition, and independence) Intrinsic values: values related to the work itself (challenging work, adventurous work, having a lot of responsibility, working with others, competition, etc. ) Extrinsic work values: values related to the outcomes of the work (financial gain, benefits, social contact, time with family, job security, etc. ) Intrapersonal, interpersonal, and individual-organizational value conflicts all influence employees attitudes, retention, job satisfaction, and job performance. Intrapersonal value conflict: when highly ranked instrumental and terminal values conflict. Interpersonal value conflict: when two different people hold conflicting values. I(cid:374)di(cid:448)idual orga(cid:374)izatio(cid:374) (cid:448)alue (cid:272)o(cid:374)fli(cid:272)t: (cid:449)he(cid:374) a(cid:374) e(cid:373)plo(cid:455)ee"s (cid:448)alues (cid:272)o(cid:374)fli(cid:272)t with the values of the organization.
