BUS 250 Lecture Notes - Lecture 1: Computer Security, Loyalty Program, Customer Satisfaction
Document Summary
Purpose: hi, my name is alexis madis and today i will be talking about how to create a more efficient service centric model to retain and attract new customers to pf changs restaurants nationwide. I will explain what the trend is, what the risks of adopting the trend is and how deloitte can help mitigate those risks. With a rising minimum wage, low quality workers and changing technology, the food service industry faces many challenges every day. With a rising consumer demand inside a busy restaurant, you have to integrate efficiency and consistency into your operations. There are many benefits that come with self-service. These kiosks can easily upsell because the items are right in front of the customer, with a kiosk you can put questions with every choice. To make sure you are hiring high quality employees, customers can give customer service reviews and restaurant reviews directly on the kiosk.
